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FAQ

Questions, Answered Plainly

No hype and no jargon. Here is how the work runs, how we are paid, and what to expect.

What exactly does Merchant Monitors do?
We audit the fees inside your merchant services and bank depository statements, recover the overcharges by restructuring pricing with your existing vendors, and monitor your statements so the savings hold. We are an independent advocate, not a processor or a broker.
Do we have to switch banks or processors?
No. Every engagement is built around keeping your existing relationships in place. No new vendors, no hardware swaps, no point of sale changes. The savings show up on your current statements.
How are you paid?
On pure contingency. If we do not deliver savings, you do not pay. Our fee is a share of what we recover, so our incentive is aligned with yours from day one.
How much do companies typically overpay?
In our experience, most companies overpay by 15 to 40 percent. The only way to know your number is an audit, and the audit is free.
What do you need to get started?
Ninety days of recent statements. We return a written estimate of your annual savings opportunity, with no sales call required to see the number.
How long does an audit take?
It depends on the size and complexity of your environment. We will give you a clear timeline once we have reviewed your statements.
Isn't switching processors cheaper than running an audit?
Rarely. In our experience auditing more than $25 billion in monthly receivables, switching is the right answer in fewer than 10 percent of cases. An audit usually recovers more, faster, with far less operational risk. We walk through the math in this article.
Is this relevant for private equity portfolios?
Very. Merchant and bank fees sit on every P&L in a portfolio and are one of the cleanest, most scalable EBITDA adds available. We audit during diligence and run portfolio-wide programs post-close.
What kinds of businesses do you work with?
Middle market and enterprise operators, high-volume e-commerce, omnichannel businesses, and PE-backed portfolios across every industry that accepts cards.
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Find the Savings Hiding in Your Processing Statements.

Ninety days of statements is all we need to tell you exactly what you are overpaying and how much we can recover. The audit is free. The engagement is contingency-based. The risk is zero.